Shipping Policy
Order Processing:
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- We offer standard shipping through trusted carriers to deliver your products safely.
- You can choose your preferred shipping method during the checkout process.
Shipping Times:
- Delivery times may vary depending on your location and the shipping method chosen.
- Standard shipping usually takes 3-7 business days for domestic orders.
International Shipping:
- We do offer international shipping to select countries. Please refer to the checkout page for a list of available destinations and shipping rates.
Shipping Costs:
- Shipping costs are calculated based on the destination, weight, and dimensions of your order. The shipping fee will be displayed during the checkout process.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Delivery Issues:
- In case of any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the matter promptly.
Shipping Confirmation:
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Refund Policy
Eligibility for Refunds:
- To be eligible for a refund, you must contact us within 2 days of receiving your order.
- Refunds are only available for unopened and unused products in their original packaging.
Refund Process:
- To request a refund, please contact our customer support team with your order details.
- Once your request is approved, you will be provided with instructions on how to return the product.
Return Shipping:
- The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Refund Processing Time:
- Once we receive the returned product, we will inspect it for eligibility.
- Refunds will be processed within 7-10 business days if the return is approved.
Refund Method:
- Refunds will be issued to the original payment method used during the purchase.
Non-Refundable Items:
- We do not offer refunds on shipping fees or gift cards.